- 1.1 We use UPS, USPS, FedEx and DHL for EU deliveries.
- 1.2 For Standard delivery from €4.99 to €19.97 depends on customer location [including free postage deliveries], our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
- 1.3 If your order value is below €75 and weighs less than 3kg and you have selected standard delivery, your order will be despatched with UPS
- 1.4 If your order value exceeds €75, weighs over 3kg or contains any large tea ware items and you have selected standard delivery, your order will be despatched with FedEx.
- 1.5 Orders despatched on a UPS, USPS are NOT tracked and can take up to 5 working days to be delivered.
- 1.6 Orders despatched with FedEx are tracked and will require a signature on delivery. Once despatched, delivery will take place within 2-3 working days.
- 1.7 For Express deliveries €4.99 to €19.97 [EU only], orders received before 2.00pm (Mon - Thurs) will be processed and despatched on a priority basis to ensure it reaches you within 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 2.00pm on a Thursday but before 2.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). Our express service is handled by DHL; we aim for you to receive your order within 2 working days (Mon-Fri). DHL will contact you by email to help you track your order once it has been despatched. Our express delivery service DOES NOT guarantee your order for next day delivery, even if it was placed before 2.00pm (Mon - Thurs).
- 1.8 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
- 1.9 If you do not receive your order within 5 working days from the date of despatch, please email us at firstname.lastname@example.org We would request that you contact as soon as possible and within 30 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
- 1.10 We will replace lost or damaged orders free of charge.
- 1.11 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
- 1.12 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.